Hotel

Sponda helps you capture insights in the moment.

Highlight what you do well and should preserve, and pay attention to what can be improved.

1

Sponda makes a difference

With Sponda, you give yourself the chance to convert a satisfied guest into a promoter and turn a negative experience into something positive before it reaches public channels.

When something has gone poorly, we help turn it into something positive.

By giving the hotel a chance to act before the customer reaches public channels.

By giving the hotel a chance to act before the customer reaches public channels.

When something has gone well, we convert the guest into a Promoter.

By encouraging the customer to share the joy in public channels

By encouraging the customer to share the joy in public channels

2

Collect unlimited thoughts and opinions via QR codes.

With Sponda, you ask the right question at the right time. Let your audience easily respond via their mobile by scanning a QR code.

Simple, fast, and smooth

Sponda is designed so your guests can express themselves in their own way, in free text. Skip long forms that take up their time.

3

Capture all guests, not just those who have booked.

Guests can respond via QR code, link or on site – regardless of how they came into contact with you.

She made the bookingBut others in the party can easily leave feedback
4

Follow up with individual respondents.

Ask for more details, pose follow-up questions, or thank them for their feedback. Create a dialogue to better understand their perspectives and create opportunities for improvement.

5

Direct feedback to the part of the business that is affected.

Filter insights by department (e.g. reception, housekeeping, breakfast, spa) so that the right team can act.

4.2
451
22%
542
27%
308
15%
422
21%
318
16%
What's good?
Based on 45 responses
Rooms and facilities: Positive feedback on room comfort and the warm pool. One user requests grounded electrical outlets and EV charging.
Food and drink: Breakfast receives particular praise for the fresh fruit selection and freshly made waffles.
Other: One guest experienced being locked out of their room, but received quick help from staff.
What can be improved?
Based on 31 responses
Food and drink: A few negative comments about breakfast (e.g., dry croissants and poor planning).
Room standard: One response mentioned deteriorated ventilation in room 304.
Spa experience: Staffing issues in the spa; long wait times for service.
“We are very satisfied, it gives a better overall picture of what needs to be improved and what is good.”

Mathilda, Head of Marketing
Elisefarm

From reception and hotel rooms to spa and restaurant. With Sponda, guests can easily share their experiences in the moment.

This gives Elisefarm valuable feedback that makes it possible to continuously refine and improve the overall experience

Curious? We'd be happy to tell you more.

We also help you get started—free of charge.

How can we reach you?

Or call us at +46 760 225 077